We Require

Basic information from each passenger: Name, address, good directions to your home, phone number, special requirements, (wheelchair), additional riders with passengers. Out-of-town appointments must be scheduled at least 48 hours in advance to ensure space availability and prompt arrival at appointment time. In town appointments must be made 24 hours in advance. All riders are required to wear seatbelts at all times. Children under 12 must be accompanied by an adult. Children under 8 or 80 lbs. must ride in a child safety restraint (not supplied by Transit).

You Need to Know

You should be ready at least one hour before your appointment time for most locations. Call the Transit office after 2:00pm the day before your scheduled appointment to get a pick up time. Trips that are not cancelled in a timely manner will be considered a “No Show” and can jeopardize your rider ship. Ask us about our “No Show” policy. Tobacco use is prohibited on all Transit vehicles.

Passenger Behavior Policy

A passenger’s right to transportation can be terminated by Graham County Transit due to misconduct of the passenger. Disruptive or abusive behavior to other passengers or the driver will not be tolerated. No profanity or vulgarity is allowed.

Service Window Policy

A 15-minute “service window” is allowed for passenger trips. This means that a transit system vehicle may pick up a passenger 15 minutes before or after the passenger’s scheduled pickup time. Passengers should wait at a main entrance or curbside it they are physically or mentally capable and if weather permits.

No-Show Policy

If the passenger does not show up at the scheduled time of transportation, the driver will fill out a no-show notice and bring it to the office, a copy will be made for transit files and a copy will be mailed to the passenger. If the vehicle stops at a pick up point two times with no response, service can be discontinued. The service will only be reactivated by a request from the human service agency and subsequent approval by Graham County Transit Coordinator. Repeated no-shows will be refused service. (Ask for copies of complete “No Show” policy)

Service Animal Policy

Service animals, such as guide dogs, may accompany persons with disabilities in the facilities of and in the vehicles operated by or for the Graham County Transit Services, if the animal is on a lead that does not interfere with the other passengers on the bus and the animal is under the constant supervision and the control of the person with disabilities. A service animal is any guide dog, signal dog or other animal individually trained to work or perform tasks for an individual with a disability, including but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items.